Keeping up to date with industry trends and best practices to provide the highest level of service to..facing role preferably from a data / media / technology or betting services industry or experience in service..Collaborate with the Product, Engineering and Network teams on the customer onboarding strategies for..Your role will also include: Being the voice of the customer internally and be the voice of the business..team of Technical Success Managers (TSMs) and be responsible for directly managing a subset of the customer