Regional Service Operations Manager (Europe)

February 16 2880, Bornem

Department

Service Repair Center – Operations

Summary

Quest International is seeking a Regional Service Operations Manager (Europe) to lead service execution across Belgium and Germany. This role owns depot performance, vendor field service coordination, SLA compliance, and Tier 2 technical escalation within a regulated, ISO-driven environment. This is an execution-driven leadership role with direct accountability for operational KPIs, service quality, turnaround time, and customer performance — not a strategy-only position. The role is based in Belgium and provides hands-on oversight of EU service operations.

Responsibilities

Lead day-to-day depot workflow execution in Belgium
Oversee EU vendor field service partners and SLA compliance
Drive operational KPIs (turnaround time, quality, productivity, cost control)
Manage Tier 2 technical escalation and customer-facing issue resolution
Ensure ISO/GDP documentation compliance and audit readiness
Report operational performance to global leadership
Coordinate cross-border service execution (Belgium & Germany)
Support continuous improvement initiatives across EU service operations

Qualifications

7+ years of service operations or field service leadership experience
Experience in regulated industries (MedTech, Healthcare, OEM, Industrial, or similar)
Proven background managing depot operations and vendor service networks
Strong KPI reporting and SLA management experience
Experience handling technical escalations and customer performance issues
Professional English proficiency required
German or Dutch proficiency is a strong advantage
Authorized to work in Belgium (no sponsorship available)

Not a fit for: