Regional Service Operations Manager (Europe)

Quest International is seeking a Regional Service Operations Manager (Europe) to lead service execution across Belgium and Germany. This role owns depot performance, vendor field service coordination, SLA compliance, and Tier 2 technical escalation within a regulated, ISO-driven environment. This is an execution-driven leadership role with direct accountability for operational KPIs, service quality, turnaround time, and customer performance — not a strategy-only position. The role is based in Belgium and provides hands-on oversight of EU service operations.

February 16, 2026 Bornem

Responsibilities

Lead day-to-day depot workflow execution in Belgium
Oversee EU vendor field service partners and SLA compliance
Drive operational KPIs (turnaround time, quality, productivity, cost control)
Manage Tier 2 technical escalation and customer-facing issue resolution
Ensure ISO/GDP documentation compliance and audit readiness
Report operational performance to global leadership
Coordinate cross-border service execution (Belgium & Germany)
Support continuous improvement initiatives across EU service operations

Qualifications

7+ years of service operations or field service leadership experience
Experience in regulated industries (MedTech, Healthcare, OEM, Industrial, or similar)
Proven background managing depot operations and vendor service networks
Strong KPI reporting and SLA management experience
Experience handling technical escalations and customer performance issues
Professional English proficiency required
German or Dutch proficiency is a strong advantage
Authorized to work in Belgium (no sponsorship available)

Not a fit for:

Strategy-only or corporate PM roles without operational ownership
Sales-focused roles without service execution experience
Leaders without direct KPI accountability
Willingness to travel within EU as required

What We Offer

Gross annual salary range: €85,000 – €110,000 (based on experience and scope)
Executive-level operational leadership role
Direct visibility to global leadership
Cross-border service ownership (Belgium & Germany)
Performance-driven environment with KPI accountability

Additional Information

This role is based in Belgium and requires regular presence within EU service operations. It is not a remote-only role.

Candidates must demonstrate hands-on operational leadership experience in regulated service environments.

Employment type	Full-time
Remote policy	Office Only

Quest International BV – Belgium SRC

Website

https://www.questinc.com/

Location

Rijksweg 19

2880 Bornem

Contact email

[email protected]

About Quest International BV – Belgium SRC

Quest International is a global technology service and supply chain partner supporting OEMs, healthcare systems, and enterprise clients worldwide.

Our Belgium SRC (Service & Repair Center) in Bornem is a critical European operations hub focused on inventory management, quality control, hardware repair, and reverse logistics.

We operate in a structured, performance-driven environment with strong operational standards, clear KPIs, and long-term career growth opportunities. Our teams work hands-on with hardware, diagnostics, warehouse systems, and supply chain processes in a fully onsite environment.

We value accountability, technical aptitude, and people who take ownership of outcomes.

Imprint

Quest International BV Rijksweg 19 2880 Bornem Belgium