
Provides technical support for SATCOM services delivery, including customer request processing and mission planning. Monitors service performance, identifies issues, and implements corrective actions. Collaborates with vendors, satellite operators, and engineering teams to address service issues and implement upgrades. Acts as a point of contact for customers, providing technical assistance and ensuring service level agreements (SLAs) are met. Analyzes network traffic, link budgets, and signal quality to optimize satellite communication performance. Supports the implementation of new technologies, software updates, and network expansions. Participates in system testing, validation, and commissioning of SATCOM HW and SW tools and solutions. Provides 2nd and 3rd level support to incident resolution. Ensures compliance with regulatory requirements, security policies, and industry standards. Maintains accurate records of service incidents, troubleshooting steps, and resolutions. Develops and updates technical documentation, including user guides and troubleshooting manuals.