
Provides Level 2 and Service Management support for critical NATO Intelligence, Surveillance, and Reconnaissance (ISR) services. Responsibilities include responding to tickets, troubleshooting issues, and participating in user acceptance testing. Requires 5+ years of experience in Windows Server and Client Administration, Active Directory Administration, IIS web hosting, Linux administration, virtualization, and containerization technologies. Must have experience with automation and modern platform technologies, including Ansible, REST APIs/JSON, PostgreSQL/SQL, microservices architectures, Podman/Docker, Apache Kafka, and monitoring/logging solutions.